Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our MOQs vary by product type. Generally, laser engraved items start at 25-50 units, while screen printed items may require 50-100 units. Please check the specific product category for details.

Question 2

What is the difference between stainless steel and aluminium?

Accepted Answer

Stainless steel (specifically 304 grade) is food-safe, durable, and doesn't require a liner. Aluminium bottles are lighter but require an internal coating to be food-safe. We primarily recommend stainless steel for longevity and quality.

Question 3

Are your products suitable for government or school procurement?

Accepted Answer

Yes, we supply many government departments, councils, and educational institutions across New Zealand. We can provide vendor forms and invoicing to suit your procurement processes.

Question 4

How can we customize the drinkware?

Accepted Answer

We offer several branding methods: Laser Engraving (permanent, premium finish for metal), Screen Printing (ideal for solid colors), and Digital Printing (for full-color logos). We can also do custom packaging for larger orders.

Question 5

What is the standard lead time?

Accepted Answer

Standard production time is 10-15 working days from artwork approval. Rush orders may be possible depending on stock availability and production capacity.

Question 6

Do you offer sustainable or eco-friendly materials?

Accepted Answer

Absolutely. We specialize in sustainable options including bamboo, glass, recycled plastics (rPET), and high-quality reusable stainless steel to replace single-use items.

Question 7

Can I get a sample before ordering?

Accepted Answer

Yes, we can provide unbranded samples for you to check quality and size. These are charged at a small fee plus freight, which is often credited back against a bulk order.

Question 8

Do you ship nationwide in New Zealand?

Accepted Answer

Yes, we ship to all locations in New Zealand, from Cape Reinga to Bluff. We use reliable courier partners to ensure your order arrives safely.

Question 9

Is the drinkware dishwasher safe?

Accepted Answer

Unbranded stainless steel is generally dishwasher safe. However, for printed or engraved items, we recommend hand washing to preserve the branding and the vacuum insulation seal over time.

Question 10

Can you match our corporate brand colors?

Accepted Answer

For screen printing, we can match specific PMS (Pantone) colors. For the bottle color itself, we have a wide range of stock colors, or can custom manufacture to a Pantone color for large orders (usually 500+ units).

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